Terms of service
1. About MasekoGamings
MasekoGamings is a registered South African online gaming retailer based in Pinetown, KwaZulu Natal.
CIPC Registration Number: 2023/559140/07
MasekoGamings operates exclusively as an online retailer and does not operate a physical retail store, branch or walk in customer collection facility.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices and availability displayed on our website are accurate and current.
Product images may be for illustrative purposes where expressly indicated.
Products may differ slightly in appearance from photographs due to manufacturer packaging, revisions, lighting or screen settings.
Pre owned and restored products will be described according to their applicable condition.
3. Product Availability
All products are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout is completed and payment has been successfully confirmed.
Where an ordered product becomes unavailable after purchase, MasekoGamings will contact the customer regarding the available options, which may include an appropriate replacement or refund where applicable.
4. Prices
All prices displayed on our website are stated in South African Rand unless otherwise indicated.
Prices may change without prior notice.
The price applicable to an order is the price displayed and accepted at checkout, subject to correction of genuine pricing errors.
MasekoGamings reserves the right to correct pricing, product description or availability errors.
5. Orders
Submitting an order constitutes an offer to purchase the selected products.
An order is subject to payment verification, stock availability and acceptance by MasekoGamings.
MasekoGamings reserves the right to cancel or decline an order where there is a legitimate reason to do so, including suspected fraudulent activity, payment issues, material pricing errors, stock discrepancies or other circumstances permitted by law.
Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund and Returns Policy and applicable law.
6. Payment
Payment must be successfully received and verified before an order is processed for dispatch.
MasekoGamings may use third party payment providers to process transactions.
Customers are responsible for providing accurate payment information and completing any verification required by the relevant payment provider.
MasekoGamings does not store customers’ complete banking card credentials.
7. Fraud Prevention
MasekoGamings may perform reasonable verification procedures before processing an order.
Orders may be delayed, reviewed or cancelled where there are reasonable indications of fraudulent activity, unauthorised payment, identity misuse or other suspicious activity.
Additional verification may be required for high value orders.
8. Shipping and Delivery
Products are delivered in accordance with our Shipping Policy.
Customers are responsible for providing accurate delivery information and remaining available to receive their orders.
Delivery times may vary depending on destination, courier availability and circumstances outside MasekoGamings’ reasonable control.
9. Returns, Refunds and Warranties
Returns, refunds and warranty claims are governed by our Refund and Returns Policy and Warranty Policy.
Nothing contained in these Terms of Service is intended to remove or restrict any consumer right that cannot lawfully be excluded under South African law.
10. Pre Owned and Restored Products
Pre owned and restored products may show signs of previous use consistent with their disclosed condition.
Customers should review the product description and condition information before purchasing.
Any specific warranty applicable to a pre owned or restored product will be stated in the relevant product listing, invoice or warranty documentation.
11. Trade Ins
Where MasekoGamings accepts gaming equipment as part of a trade in transaction, the equipment may be inspected and evaluated before a final trade in value is confirmed.
Trade in values depend on the product, model, condition, functionality, completeness and current market considerations.
MasekoGamings reserves the right to adjust or decline a provisional trade in valuation following physical inspection where the actual condition differs materially from the information supplied by the customer.
12. Website Use
Customers agree not to misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious software or use the website for fraudulent or unlawful purposes.
Unauthorised copying, reproduction or commercial use of MasekoGamings branding, content, images, product descriptions or other website materials is prohibited unless permission has been provided.
13. Intellectual Property
The MasekoGamings name, branding, logos, graphics, website content, photographs and original materials are protected by applicable intellectual property laws.
No licence or ownership rights are transferred to customers through the purchase of products from MasekoGamings.
14. Third Party Services
Our website may use third party services including payment providers, courier services, analytics platforms and other technology providers.
The availability and operation of third party services may be subject to the relevant provider’s own terms and policies.
MasekoGamings is not responsible for disruptions caused solely by third party service providers.
15. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable South African data protection legislation.
Customers should review our Privacy Policy before using the website or placing an order.
16. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Subject to applicable law, MasekoGamings will not be responsible for losses arising from circumstances outside our reasonable control.
17. Changes to These Terms
MasekoGamings may update these Terms of Service from time to time.
The updated version will be published on our website with the applicable revision date.
Customers should review the Terms of Service periodically.
18. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or applicable dispute resolution mechanisms.