Shipping policy

1. Delivery Coverage

We deliver to customers throughout South Africa, subject to courier coverage and applicable delivery restrictions.

Delivery is made to the address provided by the customer during checkout. Customers are responsible for ensuring that their delivery information is accurate and complete.

2. Delivery Rates

Our standard delivery rates are:

Durban Central: R85

Outside Durban within KwaZulu Natal: R110

Johannesburg and Pretoria: R185

Rest of South Africa: R200

Additional delivery charges may apply to remote, rural or exceptionally long distance destinations where the standard delivery rate does not cover the actual logistics cost.

Any additional charge will be communicated to the customer before the order is dispatched.

3. Order Processing

Orders are processed after successful payment confirmation.

Orders are not considered ready for dispatch until payment has been successfully received and verified.

Processing and dispatch times may vary depending on product availability, payment verification, order volume and courier collection schedules.

4. Delivery Times

Delivery times depend on the destination, courier network, service selected and the date on which the order is dispatched.

MasekoGamings will provide tracking information where available once the order has been handed to the applicable courier or logistics provider.

Delivery timeframes are not guaranteed unless a specific guaranteed delivery service has been expressly agreed to in writing.

5. Tracking

Where tracking is available, customers will receive the relevant tracking information after dispatch.

Customers should use the supplied tracking information to monitor the progress of their shipment.

A delivery confirmation PIN or verification code, where used, is intended to assist with confirming delivery to the authorised recipient. It is not itself a courier tracking number.

6. Delivery Address

Customers must provide an accurate delivery address, contact number and any relevant delivery instructions when placing an order.

MasekoGamings cannot be held responsible for delays or additional costs caused by incorrect, incomplete or outdated delivery information supplied by the customer.

7. Failed Delivery

If a courier is unable to complete delivery because the recipient is unavailable, the address is incorrect, the recipient refuses the shipment or the courier cannot gain access to the delivery location, additional delivery arrangements or charges may apply.

Customers should remain available and contactable during the applicable delivery period.

8. Uncollected Orders

If an order cannot be delivered and subsequently becomes subject to storage, return or re delivery charges, the applicable costs may be charged to the customer where permitted by law.

Orders returned to MasekoGamings because they were not collected or could not be delivered may require payment of applicable outstanding logistics costs before re dispatch.

9. Damaged Shipments

Customers should inspect their package when received.

If the package appears visibly damaged, customers should photograph the packaging before opening it and contact MasekoGamings as soon as possible.

If the product itself has been damaged during transportation, MasekoGamings will investigate the matter and provide the applicable remedy in accordance with the circumstances and applicable consumer protection requirements.

10. High Value Orders

High value gaming equipment may require additional delivery verification, security procedures or delivery confirmation.

The authorised recipient may be required to provide the applicable delivery confirmation information before the shipment can be released.

11. Delivery Delays

Delivery may be delayed by circumstances outside MasekoGamings’ reasonable control, including courier disruptions, severe weather, public holidays, strikes, transport interruptions, incorrect customer information, security incidents or other unforeseen circumstances.

Where MasekoGamings becomes aware of a significant delivery issue, we will communicate the relevant information to the customer.

12. Customer Collection

MasekoGamings is an online retailer and does not operate a physical retail store, branch or walk in customer collection facility.

Orders are therefore delivered through the applicable delivery or logistics service unless a specific alternative arrangement has been expressly confirmed by MasekoGamings.